Last Updated: January 15, 2026
1. Introduction
FrostLine Trips ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frostlinetrips.com or book one of our family ice fishing tours.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: name, email address, phone number, and mailing address when you fill out our booking or contact forms.
- Booking Information: tour preferences, dates, number of guests, children's ages, and special requirements.
- Payment Information: billing details processed securely through our third-party payment processor (we do not store full card numbers).
- Usage Data: IP address, browser type, pages visited, and referral sources through standard web analytics tools.
- Cookies: small data files stored on your device as described in our Cookie Policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your tour bookings
- To communicate with you about your reservation or inquiry
- To send you relevant information about our ice fishing tours and seasonal promotions (with your consent)
- To improve our website and service offerings based on usage patterns
- To comply with legal obligations and enforce our terms
- To ensure safety and emergency preparedness during tours
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:
- Contract performance — to fulfill tour bookings you have made with us
- Legitimate interest — to improve our services and communicate relevant updates
- Consent — for marketing communications, which you can withdraw at any time
- Legal obligation — where required by applicable law
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers: payment processors, email services, and analytics providers who assist in operating our business
- Emergency services: in the event of an on-trip emergency, relevant safety information may be shared with emergency responders
- Legal requirements: when required by law, court order, or government authority
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking records are retained for 7 years for legal and accounting purposes. Marketing preferences are retained until you opt out.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data ("right to be forgotten")
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise these rights, contact us at supp@frostlinetrips.com.
8. Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
9. Security
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: supp@frostlinetrips.com
- Phone: +998 71 200-55-30
- Address: Amir Temur ko'chasi, 107B, Tashkent 100084, Uzbekistan